Shipping Policy

Shipping Policy – The 3D Print Smiths

At The 3D Print Smiths, we’re committed to getting your order to you as quickly and safely as possible. Below you’ll find the details of our shipping policy.


Delivery Timeframes

All goods are normally printed and ready for immediate despatch. However, please allow up to 2 working days for your item to be processed and despatched. We’ll keep you updated every step of the way so you’ll know when your order is on its way.


Estimated Delivery Timeframes (From 3691 via Australia Post)

These are typical Parcel Post delivery windows in business days when sending from postcode 3691 (regional VIC). Actual times can vary with weather, holidays, and carrier delays.

 

  • Within Victoria
    • Melbourne metro: 2–3 business days
    • Regional & rural VIC: 3–4 business days
  • New South Wales & ACT
    • Sydney/Canberra metro: 3–4 business days
    • Regional & rural: 5–7 business days
  • Queensland
    • Brisbane metro: 2–5 business days
    • Regional & rural: 3–8 business days
    • Far North & remote: 6–13 business days
  • South Australia
    • Adelaide metro: 2–3 business days
    • Regional & rural: 3–6 business days
  • Tasmania
    • Metro: 2–4 business days
    • Regional & remote: 3–9 business days
  • Western Australia
    • Perth metro: 4–6 business days
    • Regional & remote: 7–15 business days
  • Northern Territory
    • Darwin/Alice Springs: 7–10 business days
    • Other NT & remote: 11–16 business days

 

Express Post: Next-business-day delivery is available only within Australia Post’s Express Post next-business-day network, otherwise it’s the fastest available service (typically 1–3 business days to east-coast metro, longer to remote areas).

Need a precise ETA for a specific address? Please use Australia Post’s delivery time calculator at checkout or contact us, and we’ll check it for you.


Worldwide Shipping

We’re proud to offer shipping worldwide. No matter where you’re located, we’ll do our best to deliver your 3D printed products quickly and securely. Shipping costs and delivery times will vary depending on your location and will be calculated at checkout.


Shipping Confirmation

Once your order has been despatched, you will receive a confirmation email with tracking details, so you can follow your order’s journey right to your door.


Packaging & Care

All items are carefully packaged to ensure they arrive in perfect condition. For fragile or intricate products, we take extra care to provide protective packaging for safe transit.

 

Delays

While we work hard to despatch within our stated timeframe, occasional delays may occur due to postal service disruptions, customs clearance, or high seasonal demand. If your order is delayed, we will notify you as soon as possible and work with you to resolve any issues.

 

Questions?

If you have any questions about shipping, or special delivery requirements, please contact us at service@3dprintsmiths.com.au and we’ll be happy to help.

Thank you for choosing The 3D Print Smiths – we can’t wait to deliver your creations!