Frequently Asked Questions

Frequently Asked Questions (FAQ) – The 3D Print Smiths

1. What is 3D printing?

3D printing, also known as additive manufacturing, is a process where a digital 3D model is turned into a physical object by layering material, such as plastic, layer by layer. We use this technology to create custom toys, fidget items, and collectibles, which can be personalized and printed on-demand.

 

2. What materials do you use for your 3D prints?

We primarily use high-quality PLA (Polylactic Acid) for our 3D prints. PLA is eco-friendly and biodegradable. For custom requests, we offer other materials like ABS, PETG, and flexible filaments, depending on your project’s requirements.

 

3. How long does it take to print an item?

The print time varies based on the size and complexity of the model. While smaller items may only take a few hours, larger or more intricate designs can require up to a full day to complete.

Unlike many other 3D printing businesses, we stock the majority of our prints rather than printing on demand. This approach allows us to ship your new product as quickly as possible. We aim to dispatch your order within 24-48 hours, ensuring you receive your item promptly.

 

4. What colors are available?

We offer a variety of color options. While most items are printed in a single color, we also offer dual-color printing for specific designs. Custom color requests can be discussed before placing your order. For a complete colour list, please [click link here to our stocked colours page].

 

5. Can I request a custom design?

Yes, we offer custom print jobs! You can provide a 3D model, or we can assist with designing one for you. Contact us with your idea, and we’ll discuss the possibilities and pricing for your custom order.

 

6. What should I do if my item arrives damaged?

If your item arrives damaged, please contact us within 24 hours of delivery. Send us photos of the damage, and we’ll arrange a free replacement. In some cases, we may ask for the damaged item to be returned, depending on the situation.

 

7. Are there any imperfections in 3D printed items?

While we strive to deliver high-quality prints, please note that 3D printing is not an exact science. Some small cosmetic defects, such as minor layer lines, may occur due to the nature of the process. These are usually minor and do not affect the functionality of the product.

 

8. How durable are 3D printed items?

Durability depends on the material and design. For toys and fidget items, our prints are durable for normal handling, but they may not withstand heavy or rough use. If you need something particularly robust, please let us know, and we can recommend a stronger material.

 

9. What is your return policy?

We accept returns on all products within 30 days of purchase. For change-of-mind returns, the customer covers return shipping. If we are at fault, such as in cases of damaged or incorrect items, we cover the return shipping and issue a free replacement.

 

10. Where do you ship?

We ship worldwide, including Australia, Europe, America, and Asia. Shipping costs and delivery times are calculated at checkout.