Your Data,
Your Rights.

When you visit or make a purchase from our website, we may collect the following types of information:

• Personal informationName, email address, shipping address, billing address and phone number.
• Order informationProducts purchased, payment method, order notes and any correspondence with customer support.
• Device informationIP address, browser type, device type and details about how you interact with our website through cookies and similar technologies.

• Process ordersPrint, pack and ship your order and provide tracking information.
• Customer supportRespond to enquiries, manage returns and resolve issues.
• MarketingSend product updates, promotions and newsletters via email. You can unsubscribe at any time via the link in every email.
• Legal complianceMeet tax reporting obligations and respond to lawful requests for information.

• Ecommerce platformShopify (website hosting, order processing, payment handling).
• Email marketingKlaviyo (newsletters, abandoned cart emails, promotional campaigns) — with your consent.
• Payment processorsPayPal, Afterpay, Zip and Shopify Payments (secure payment processing).
• ShippingAustralia Post and international postal services (delivery and tracking).
• AnalyticsGoogle Analytics (website usage data to improve the shopping experience).

All third-party providers are required to handle your data in accordance with their own privacy policies and applicable data protection laws.

As we ship worldwide and use service providers based in multiple countries, your information may be transferred outside Australia. We take reasonable steps to ensure your data is handled consistently with the Australian Privacy Principles regardless of where it is processed.

Under the Australian Privacy Act and applicable international privacy laws, you may have the right to:

• AccessRequest a copy of the personal data we hold about you.
• CorrectionRequest correction of any inaccurate information.
• DeletionRequest deletion of your personal data where it is no longer required.
• Opt out of marketingUnsubscribe from marketing emails at any time via the link in every email or by contacting us directly.

To exercise any of these rights, contact us at service@3dprintsmiths.com.au.

We use industry-standard security measures including encryption and secure servers to protect your personal information. All payment processing is handled by PCI-compliant third-party providers.

No data transmission over the internet is completely secure, and we encourage you to take reasonable precautions when sharing information online.

Our website uses cookies to maintain your shopping session, remember preferences and provide analytics data. You can adjust your browser settings to refuse cookies, but this may affect the functionality of the website including the shopping cart and checkout process.

We may update this Privacy Policy to reflect changes in our practices or regulatory requirements. Significant changes will be posted on this page.