Privacy Policy

Privacy Policy – The 3D Print Smiths

At The 3D Print Smiths, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data in compliance with global privacy regulations, including the Australian Privacy Act, the General Data Protection Regulation (GDPR) for European customers, and other relevant laws across the regions we serve, including America and Asia.

 

Information We Collect

When you visit or make a purchase from our website, we may collect the following types of information:

  • Personal Information: Name, email address, shipping address, billing information, and phone number.
  • Order Information: Details of the products you purchase, payment information, and any correspondence with customer support.
  • Device Information: IP address, browser type, device type, and details about how you interact with our website (e.g., cookies, web beacons).

How We Use Your Information

We use the data we collect to:

  • Process Orders: Ensure your order is processed, shipped, and delivered to you.
  • Improve Customer Experience: Provide customer support, manage returns, and enhance your overall shopping experience.
  • Marketing & Communication: Send you updates about new products, promotions, and other relevant information (you can opt-out at any time).
  • Legal Compliance: Ensure we comply with legal requirements, such as tax reporting or responding to lawful requests for information.

International Data Transfers

As we operate in multiple regions, your information may be transferred across countries, including Australia, Europe, America, and Asia. We take steps to ensure that your data is protected in compliance with local laws, especially for customers in the EU, where GDPR applies.

Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third parties, including:

  • Shipping Partners: To ensure your order reaches you.
  • Payment Processors: To securely process your payments.
  • Service Providers: For functions such as email marketing or website hosting. We ensure that all third parties we work with comply with appropriate data protection laws and have measures in place to secure your information.

Your Rights

Depending on your location, you may have rights under local data protection laws, including:

  • Access and Correction: Request a copy of your personal data and correct any inaccuracies.
  • Deletion: Request the deletion of your personal data.
  • Restriction of Processing: Object to the processing of your personal data or restrict its use.
  • Data Portability: Request to transfer your personal data to another service provider. To exercise any of these rights, please contact us at [Your Contact Email].

Security of Your Information

We use industry-standard security measures, including encryption and secure servers, to protect your personal information. However, no data transmission over the internet is completely secure, so we encourage you to take precautions when sharing information online.

Cookies

Our website uses cookies to enhance your shopping experience and provide tailored content. You can adjust your browser settings to refuse cookies, but this may affect the functionality of our website.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes by posting the new policy on our website.

Contact Us

If you have any questions about our Privacy Policy or how we handle your data, please reach out to us at [Your Contact Email].